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“新传天下”论坛系列讲座之十三

讲座题目:Exploring Relationship Satisfaction between Global Advertising Agencies  and Local Clients in Emerging Markets

主讲人:窦文宇

讲座时间:2009年3月16日 19:00

讲座地点:院楼309

Abstract
   
Building good relationships with local clients is essential for today’s global advertising agencies. Building on the agency theory argument, this study examines the impact of both professional and local knowledge asymmetry on the relationship satisfaction of local clients with global advertising agencies. A survey of Chinese advertisers and their global advertising agencies indicates that both types of knowledge asymmetry lead to goal incongruence that causes client dissatisfaction. However, the learning orientation and adaptation of both parties can neutralize the negative impact of these two types of knowledge asymmetries. The study discusses the theoretical and managerial implications of these findings.

主讲人简介

    PHD - Marketing (Minor: International Business)
    Master of Science - Atmospheric Sciences
    Master of Science - Meteorology
    Bachelor of Science - Meteorology 
    Dr. Wenyu Dou joined the Marketing Department of City University of Hong Kong in December 2004. Previously he has taught in St. Cloud State University and University of Nevada - Las Vegas (USA). Dr. Dou received his Ph. D. in Marketing from the University of Wisconsin - Milwaukee. His research interests are Internet Advertising and Client-Agency Relationships.

Research Areas

  • China marketing
  • Interactive advertising
  • Client-agency relationship

Publications

Journal Articles
  • Hairong Li, Wenyu Dou, Walter Wang, Nan Zhou (2009), "The Effect of Agency Creativity on Campaign Outcome:The Moderating Role of Market Conditions", Journal of Advertising, 37, 4, 109-121
  • Walter Wang, Wenyu Dou, and Nan Zhou (2008), "Consumption Attitudes and Adoption of New Consumer Products: An Empirical Study", European Journal of Marketing, 42, 1/2, 238-254
  • Dou, Wenyu and Sandeep Krishnamurthy (2007), "Using Brand Websites to Build Brands Online: A Product versus Service Brand Comparison", Journal of Advertising Research, Vol. 47, Issue 2, pp. 193-206
  • 崔楠, 王光平, 窦文宇, 周南 (2007), "消费价值观对中国消费者新产品采用的影响", 营销科学学报, 第3卷, 第1辑, 25-38
  • Dou, Wenyu and Sanjoy Ghose (2006), "A Dynamic Non-Linear Model of Online Retail Competition Using Cusp Catastrophe Theory", Journal of Business Research, Vol. 59, No. 7, pp. 838-848
  • Dou, Wenyu, Guangping Wang and Nan Zhou (2006), "Generational and Regional Differences in Media Consumption Patterns of Chinese Generation X Consumers", Journal of Advertising, Vol. 35, No. 2, pp. 101-110
  • Gila E. Fruchter and Wenyu Dou (2005), "Optimal Budget Allocation Over Time for Keyword Ads in Web Portals", Journal of Optimization Theory and Applications, Vol. 124, No. 1, pp. 157-174
  • Rajesh Gulati, Denny Bristow and Wenyu Dou (2004), "The Impact of Personality Variables, Prior Experience, and Training on Sales Agents' Internet Utilization and Performance", Journal of Business-to-Business Marketing, Vol. 11, No. 1, pp. 153-165
  • Dou, Wenyu (2004), "Will Internet Users Pay for Online Content?", Journal of Advertising Research, Vol. 44, No. 4, pp. 349-359
  • Dou, Wenyu, Boonghee Yoo, Ma Liang Yu (2003), "Consumer Patronage of Ethnic Portals", International Marketing Review, Vol. 20, No.6, pp. 661-677
  • Dou, Wenyu and Sanjoy Ghose (2002), "From 1 to 1 Marketing to Continuous Marketing,", Quarterly Journal of Electronic Commerce, Vol. 3, No.2, pp. 73-90
  • Dou, Wenyu, Ulrik Nielsen, Tan Chee Ming (2002), "Using Corporate Web Sites for Export Marketing: A Multi-Country Comparison", Journal of Advertising Research, Vol. 42, No.5, pp. 105-115
  • Dou, Wenyu, Randy Linn, and Sixian Yang (2001), "How Smart Are Smart Banners: A Scoreboard and Analysis", Journal of Advertising Research, Vol. 41, No.4, pp. 31-44
  • Rajesh Gulati, Denny Bristow, and Wenyu Dou (2001), "Antecedents of Internet Related Activities and Perceptions of Manufacturers", Journal of Marketing Channels, Vol. 9, 3/4, pp. 49-86
  • Dou, Wenyu and Denny Bristow (2001), "Analyzing Consumer Marketing Models on the Internet", Quarterly Journal of Electronic Commerce, Vol. 1, No.4, pp. 283-298
  • Dou, Wenyu and David Chou (2001), "A Structural Analysis of Business-to-Business Digital Markets", Industrial Marketing Management, Vol. 31, No.2, pp. 165-176
  • Ghose, Sanjoy, Dou, Wenyu. (1998), "Interactive Functions and Their Impact on the Appeal of Internet Presence Sites", Journal of Advertising Research, Vol. 38, Issue 2, pp. 29-44
Accepted Journal Articles (forthcoming)
  • Su, Chenting, Zhilin Yang, Nan Zhou, Guijun Zhuang, and Wenyu Dou (2008), "Interpersonal Influence as an Alternative Channel Communication Behavior in Emerging Markets: The Case of China", accepted by Journal of International Business Studies, forthcoming
Presented Conference Papers
  • Dou, Wenyu and Dongqin Yao (June 2000), "A Dynamic Model of Optimal Banner Ad Placement Decisions", presented at Marketing Science Conference, UCLA
Conference Papers (Proceedings)
  • Dou, Weyu, Li Huang, Fue Zeng (2008), "Group Identity and Consumer Responses to Advertising in Community Web Sites", proceedings of Marketing Science Conference, Marketing Science Institue, (USA)
  • Dou, Wenyu, Boonghee Yoo, and Liangyu Ma (2002), "Understanding the Patronage of Ethnic Portal Sites: An Exploratory Study of Chinese Internet Users", proceedings of The 2002 Asia-Pacific Association of Consumer Research Conference
  • Dou, Wenyu, Ollie Nielsen and Chee-Ming Tan (2001), "Building Effective Web Sites for Export Marketing: Evidences from Canada, Denmark, and Malaysia", proceedings of The AMA 2001 Summer Educators Conference, (USA)
  • Dou, Wenyu, Boonghee Yoo, and Naveen Donthu (2000), "Building Global E-commerce Presence Through Ethnic Portals", proceedings of The eCommerce and Global Business Forum (in CD-ROM), sponsored by the University of California -Los Angeles, the University of Washington-Seattle, and Anderson Consulting, (USA)
Conference Papers
  • Dou, Wenyu, Nan Zhou, and Hairong Li (2007), "Global Agents and Local Clients: A Relationship Satisfaction Model", INFORMS Marketing Science Conference, June 28-30, 2007, Singapore Management University
  • Chi, Tailan and Wenyu Dou (2000), "Emergence of E-Commerce and Manufacturer's Incentive to Internalize Distribution in International Expansion,", Academy of International Business Conference, (Phoenix, Arizona, USA)
  • Dou, Wenyu and Denny Bristow (September 2000), "A Call for Electronic Marketing Training Camp", Academy of Business Education Conference, (Bermuda)
  • Dou, Wenyu, Boonghee Yoo, and Naveen Donthu (May 2000), "Building Global E-commerce Presence Through Ethnic Portals", JIBS Special Conference and Symposium on E-Commerce and Global Business, (Santa Cruz)
Books and Book Chapters
  • Dou, Wenyu (2002), "E-Marketing Around World: Country Profile for People's Republic of China.", in "E-Marketing" 3rd ed., Judy Strauss, Adel El-Ansary, and Raymond Frost, Prentice- Hall.
  • Ghose, Sanjoy and Wenyu Dou (2000), "Interactive Functions and Their Impacts on the Appeal of Internet Presence Sites", in "Internet Marketing: Readings and Online Resources," ed. Paul Richardson, McGraw-Hill, (Boston, MA, USA)